What Questions Should I Ask in a Job Interview? Last week I had a phone meeting with Hugo, who wanted to know what questions he should ask a potential future employer to ensure that he joined a good organization. To be completely honest, when I started considering the questions I would want to ask, I …
Conflict Prevention Series: Implement a Conflict Management and Resolution Policy So far, we’ve talked about implementing a set of ethical principles and a code of conduct as two ways to prevent unproductive conflict in your organization. Before we get into the third method of conflict prevention, implementing a conflict management and resolution policy (CMRP), let’s …
Conflict Prevention Series: Implement a Conflict Management and Resolution Policy Read More »
How to implement a set of ethical principles In the first post about preventing conflict in the workplace, I talked about implementing a code of conduct. As with a code of conduct, the implementation of set of ethical principles is almost more important than what the principles say. If your organizations’ code of ethics is …
Conflict Prevention Series: Implement a Set of Ethical Principles Read More »
Recently, I was talking with Alex, a medical student who was about to graduate and start his residency in a hospital. Alex was interested in finding out how he and his new team members could minimize unproductive conflict (conflict that does not result in positive outcomes or change), especially during COVID-19 – a time of …
Conflict Prevention Series: Implementing a Code of Conduct Read More »
Workplace equity in the time of Covid Remote work versus onsite work In a recent conflict coaching session, Delia*, a healthcare worker, told me she was upset because a woman she supervised – Cathy* – had contacted Delia’s supervisor via email with a concern that Delia thought had been resolved. Delia explained to me that …
About halfway through every one of my conflict management workshops, a participant asks about that one coworker who is difficult, creates conflict, or just seems to be a general pain in everybody’s derriere. When I first started getting this question, I nodded along, thinking “yeah, this person is probably bringing in a lot of stuff …
Do you have a ‘conflict scapegoat’ in your workplace? Read More »
I recently came across an interesting concept developed by Claretha Hughes of the University of Arkansas: diversity intelligence. Hughes argues that diversity intelligence is on par with other forms of intelligence, including reasoning and problem-solving ability (the type of intelligence the intelligence quotient – IQ – test is designed to measure), emotional intelligence (EQ), and …
How to Build Diversity Intelligence in Your Organization Read More »
I’m an HSP As far back as I can remember, I have been made aware that I am very sensitive compared to others, and that it’s not necessarily a good thing. I have always cried easily, I have a keen sense of fairness and justice, and if I’m not careful, I can be negatively affected …
Highly Sensitive People – Your Organization’s ‘Canary in a Coal Mine’ Read More »
Bullying and workplace incivility is not just wrong, it’s counter-productive In 2010, the World Health Organization released a research bulletin that established bullying as a serious health issue. WHO defined bullying as “repeated exposure…to physical and/or emotional aggression, including teasing, name calling, mockery, threats, harassment, taunting, hazing, social exclusion, or rumors.” We have heard a …
Bullying in the workplace: What it is and how to stop it Read More »
Recently, I’ve been coming across a lot of interesting research on empowering leadership, psychological empowerment, and affective commitment in the workplace. So far, I’ve written about how psychological empowerment can increase affective commitment, and how affective commitment can increase employee retention rates. It turns out conflict management may have a role as well. Some definitions …
Creating a great team culture means you have to manage conflict Read More »
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