What Questions Should I Ask in a Job Interview? Last week I had a phone meeting with Hugo, who wanted to know what questions he should ask a potential future employer to ensure that he joined a good organization. To be completely honest, when I started considering the questions I would want to ask, I …
Conflict Prevention Series: Implement a Conflict Management and Resolution Policy So far, we’ve talked about implementing a set of ethical principles and a code of conduct as two ways to prevent unproductive conflict in your organization. Before we get into the third method of conflict prevention, implementing a conflict management and resolution policy (CMRP), let’s …
Conflict Prevention Series: Implement a Conflict Management and Resolution Policy Read More »
How to implement a set of ethical principles In the first post about preventing conflict in the workplace, I talked about implementing a code of conduct. As with a code of conduct, the implementation of set of ethical principles is almost more important than what the principles say. If your organizations’ code of ethics is …
Conflict Prevention Series: Implement a Set of Ethical Principles Read More »
Today, I was interviewed by Mac Bogert of AZA Learning for his Back2Different podcast, which examines change during COVID-19. In this 20-minute interview, I talk about how honest grieving makes room to see what we otherwise might miss. I reframe “crisis” within the context of its origins, and point out a path to tiny miracles, …
Recently, I was talking with Alex, a medical student who was about to graduate and start his residency in a hospital. Alex was interested in finding out how he and his new team members could minimize unproductive conflict (conflict that does not result in positive outcomes or change), especially during COVID-19 – a time of …
Conflict Prevention Series: Implementing a Code of Conduct Read More »
Workplace equity in the time of Covid Remote work versus onsite work In a recent conflict coaching session, Delia*, a healthcare worker, told me she was upset because a woman she supervised – Cathy* – had contacted Delia’s supervisor via email with a concern that Delia thought had been resolved. Delia explained to me that …
About halfway through every one of my conflict management workshops, a participant asks about that one coworker who is difficult, creates conflict, or just seems to be a general pain in everybody’s derriere. When I first started getting this question, I nodded along, thinking “yeah, this person is probably bringing in a lot of stuff …
Do you have a ‘conflict scapegoat’ in your workplace? Read More »
I recently came across an interesting concept developed by Claretha Hughes of the University of Arkansas: diversity intelligence. Hughes argues that diversity intelligence is on par with other forms of intelligence, including reasoning and problem-solving ability (the type of intelligence the intelligence quotient – IQ – test is designed to measure), emotional intelligence (EQ), and …
How to Build Diversity Intelligence in Your Organization Read More »
I’m an HSP As far back as I can remember, I have been made aware that I am very sensitive compared to others, and that it’s not necessarily a good thing. I have always cried easily, I have a keen sense of fairness and justice, and if I’m not careful, I can be negatively affected …
Highly Sensitive People – Your Organization’s ‘Canary in a Coal Mine’ Read More »
Get tips on conflict management, bullying prevention, and emotional intelligence in December’s edition of Connections, the Human Systems monthly newsletter. Read Connections 12.19.
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