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Conflict Prevention Series: Implement a Conflict Management and Resolution Policy

Conflict Prevention Series: Implement a Conflict Management and Resolution Policy So far, we’ve talked about implementing a set of ethical principles and a code of conduct as two ways to prevent unproductive conflict in your organization. Before we get into the third method of conflict prevention, implementing a conflict management and resolution policy (CMRP), let’s …

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Conflict Prevention Series: Implement a Set of Ethical Principles

How to implement a set of ethical principles In the first post about preventing conflict in the workplace, I talked about implementing a code of conduct. As with a code of conduct, the implementation of set of ethical principles is almost more important than what the principles say. If your organizations’ code of ethics is …

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Conflict Prevention Series: Implementing a Code of Conduct

Recently, I was talking with Alex, a medical student who was about to graduate and start his residency in a hospital. Alex was interested in finding out how he and his new team members could minimize unproductive conflict (conflict that does not result in positive outcomes or change), especially during COVID-19 – a time of …

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Conflict scapegoat workplace

Do you have a ‘conflict scapegoat’ in your workplace?

About halfway through every one of my conflict management workshops, a participant asks about that one coworker who is difficult, creates conflict, or just seems to be a general pain in everybody’s derriere. When I first started getting this question, I nodded along, thinking “yeah, this person is probably bringing in a lot of stuff …

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How to Build Diversity Intelligence in Your Organization

I recently came across an interesting concept developed by Claretha Hughes of the University of Arkansas: diversity intelligence. Hughes argues that diversity intelligence is on par with other forms of intelligence, including reasoning and problem-solving ability (the type of intelligence the intelligence quotient – IQ – test is designed to measure), emotional intelligence (EQ), and …

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Identify your canaries in the coal mine with Human Systems

Highly Sensitive People – Your Organization’s ‘Canary in a Coal Mine’

I’m an HSP As far back as I can remember, I have been made aware that I am very sensitive compared to others, and that it’s not necessarily a good thing. I have always cried easily, I have a keen sense of fairness and justice, and if I’m not careful, I can be negatively affected …

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