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Programs and Policies

Program and policy development for organizations

Our Approach

We believe that the best policies and processes are those that fully reflect the mission and vision of your organization, meet the needs of your employees, and can grow and change with your organization. Policies should also be organizationally just and fair: they should not place undue burden or responsibility on just one or a few individuals in your organization.

The ideal program is one that clearly advances your mission, is efficient, and fully reflects the needs of your clients and community. Sustainable programs have built-in assessment and evaluation processes that are not overly complicated or burdensome for your employees.

Human Systems can assess your policies and programs for mission adherence, efficiency, sustainability, and effectiveness; we can also assist you in building a policy or program from scratch.


Program Development and Evaluation

Dr. Peters has education and experience in evidence-based, mission-adherent program design, development, execution, budgeting, and evaluation. Whether your programs are grant-funded or supported by organizational income, Dr. Peters can assist you in building a sustainable, efficient, and successful program that meets the needs of your service users or customers.

Process or Policy Assessment with Facilitated Revision

We often don’t realize that our processes or policies have become inefficient or ineffective until our employees are becoming overly burdened and our organizational outcomes begin to suffer. Dr. Peters can assist your organization in identifying policies and processes that could use some revision, and facilitating an employee-led team to create ones that reflect your mission and vision, fully support organizational goals, and make your employee’s work easier and more enjoyable. The best policies and processes have built-in evaluation mechanisms, so your organization can remain flexible and growth-oriented.

Organizational Code of Conduct

Just like we need strong ethical principles to be good leaders (we use our HS Leadership Principles), we also need a set of operating principles that everybody can agree on so that workplace behavior is kind and growth-oriented. You will use your vision and mission to stay clear on where you are going, and you need your code of conduct to keep you on track. See Kaiser Permanente’s Principles of Responsibility document for a great example of an organizational code of conduct.

Workshop: Modern Manners: The Best Way to Use Different Forms of Communication in the Workplace

Have you ever been flummoxed and frustrated with how individuals in your workplace use email or other forms of communication? When is a meeting best, and when is a phone call best? The way we communicate and the methods we use have a huge impact on our professional relationships and, in turn, service user outcomes. Participants will learn the most efficient and effective way to use e-mail, written, and face-to-face communication, and will also have the opportunity to develop a communication policy for themselves that can be shared with their organization. Review the Communication Policy Worksheet.

Workshop: From a Compliance-Based Risk Culture to a Cognitive Risk Culture

Do you feel like a lot of what you do is about compliance with risk-related policies? These kinds of policies and related activities can be frustrating, time-consuming, and leave employees feeling like they lack autonomy and creative initiative. What if you could move your department or organization from a compliance-based risk culture to what is known in scientific research as a “cognitive risk culture”, in which everybody has a thorough understanding of the risks and how they contribute to risk management? This workshop will help your group develop practical plans and tools to better communicate risk throughout the organization and effectively reduce risk through an understanding of systems thinking.

Human Systems Articles

How to be creative while still following policy (10.16.2019)

Paid sick leave – An ideal, and potentially complicated, policy (10.1.2019)

Let’s jettison the performance review: 4 steps to a better system of validation and feedback (10.16.2019)

Unlimited leave will be the new normal (9.4.2019)

More Resources

How to ensure your leadership assessment process works by Darleen DeRosa in Business2Community (11/4/2019)

Childcare Initiatives Lower Turnover Rates Among Women, Research Shows by Valerie Bolden-Barrett in HR Dive (9/27/2019)

How to create inclusive employee education benefits by Sharlyn Lauby in HR Bartender (9/17/2019)

How to create inclusive employee education benefits by Sharlyn Lauby in HR Bartender (9/17/2019)


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